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Post by account_disabled on Dec 3, 2023 6:45:33 GMT
We know that the customer needs speed and timeliness in resolving problems and we have always believed that the essence of quality is satisfying the customer's needs by always continuing to improve. With this in mind of continuous improvement, we have decided to focus on timeliness and specialization to make an increasingly rapid and efficient service available to our customers. New organization, same goal: customer satisfaction! The customer. Care operators have been divided into 3 highly Special Data specialized groups in order to guarantee the timely resolution of all technical problems and provide dedicated assistance for administrative and commercial requests. Specifically, technical assistance will be organized on 2 different levels , in order to immediately "scale" the most complex requests to professional technicians, guaranteeing timely intervention and speed of resolution. At the same time, the . "first level" operators will be adequately trained to quickly process "standard" requests, speeding up the entire process. Customer Support, the right tools make everything easier. The reorganization of our Customer Service with a view to maximum efficiency includes, in addition to the reorganization of the entire team, the transition to centralized management of customer information under. immediately "scale" the most complex requests to professional technicians, guaranteeing timely intervention and speed of resolution. At the same time, the .
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